The New Manager Series

Description

Team member on Friday. Team manager on Monday. Now what?

Being good at your job doesn’t automatically mean you know how to manage people.

Whether you’ve recently been promoted, are leading a team for the first time or have found yourself managing people without formal training, our New Manager Series is designed to give you the confidence, skills and practical tools to succeed.

With eight interactive, three-hour modules, you can choose the training that meets your needs or complete the full series to build a strong foundation in management.

Module 1 – From Mate to Manager

Making the leap from team member to team leader.

One day you’re part of the team. The next, you’re responsible for leading it. How do you manage former colleagues, set boundaries and earn respect without becoming someone you’re not?

This practical session explores one of the trickiest transitions in management. You’ll learn how to establish credibility, handle changing relationships, set expectations and develop your own management style.

Perfect for you if…

You’ve recently been promoted within your team, find it awkward managing former colleagues or want to establish yourself as a manager without losing the relationships you’ve built. Ideal if you’re wondering how to go from being everyone’s mate to being the person making decisions.

What you’ll take away:

• Confidence to make the transition from colleague to manager.

• Practical ways to establish credibility and respect without becoming authoritarian.

• Strategies for managing former colleagues and navigating changing relationships.

• The ability to set clear expectations and professional boundaries from day one.

• A personalised First 30 Days as a Manager plan to help you get started.

Module 2 – Managing People Day to Day

You don’t manage a job title. You manage people.

Managing people isn’t one-size-fits-all. What motivates one person might frustrate another, and knowing how to adapt your approach can make all the difference.

Discover how to get the best from your team, recognise good performance, spot disengagement and hold meaningful 1:1 conversations. Learn when to offer direction, support, coaching or simply give someone the space to succeed.

Perfect for you if…

You’re confident doing your own job but less sure how to get the best from others. Perhaps you’re unsure what to discuss in a 1:1, how to motivate different personalities or when to step in and when to step back.

What you’ll take away:

• A better understanding of what motivates different team members.

• Confidence to adapt your management style to different personalities and situations.

• Practical techniques for recognising good performance and spotting disengagement.

• The skills to hold meaningful 1:1 conversations that support performance and development.

• A simple manager’s toolkit for 1:1s and team check-ins.

Module 3 – Communicate Like a Manager

It’s not just what you say. It’s what people hear.

Ever heard the words, “But that’s not what you said yesterday”?

Clear communication is one of the most important management skills, yet it’s also one of the easiest to get wrong.

This interactive module will help you give clear instructions, listen effectively, ask better questions and adapt your communication style to different people and situations. You’ll also explore how to run productive meetings, avoid mixed messages and influence others without relying on your job title.

Perfect for you if…

You’ve ever given an instruction that wasn’t followed, had your message misunderstood or struggled to get your point across. Ideal for managers who want to communicate more confidently, run better meetings and make sure everyone knows what’s expected.

What you’ll take away:

• Confidence to communicate clearly and give instructions that are understood.

• Techniques for active listening, effective questioning and checking understanding.

• The ability to adapt your communication style for different audiences and situations.

• Practical ways to avoid mixed messages and communicate effectively across email, Teams and face-to-face conversations.

• A communication planner and team meeting framework to help you lead productive discussions.

Module 4 – Goals, Performance & Accountability

From doing the work to getting work done through others.

Being a manager doesn’t mean doing everyone’s job for them. It’s about setting clear expectations, helping your team succeed and knowing when to step in.

Learn how to set achievable goals, translate business priorities into team objectives, monitor performance and tackle missed deadlines.

You’ll also explore how to hold people accountable without micromanaging or taking the work back yourself.

Perfect for you if…

You’re finding yourself chasing deadlines, picking up unfinished work or wondering why your team isn’t delivering what you’ve asked. Ideal if you want to set clearer expectations, manage performance and encourage people to take responsibility without constantly checking up on them.

What you’ll take away:

• The ability to set clear, achievable goals that link to wider business objectives.

• Confidence to allocate work, monitor progress and manage competing expectations.

• Practical approaches to holding team members accountable without micromanaging.

• Techniques for addressing missed deadlines and underperformance constructively.

• A team performance and accountability plan to help your team take ownership and deliver results.

Module 5 – Delegation & Empowerment

Stop being the team’s best-paid firefighter.

“If I do it myself, it’ll be quicker.” Sound familiar?

Delegation can be one of the hardest skills for new managers to master. This session will help you understand what to delegate, who to delegate to and how to give people the confidence and responsibility to deliver.

Learn how to avoid micromanaging, agree clear outcomes, build trust and respond when things don’t quite go to plan.

Perfect for you if…

You’re always the busiest person in the team, regularly think “it’s quicker if I do it myself” or struggle to let go of tasks you used to do. Ideal for managers who want to trust their team, share responsibility and spend more time actually managing.

What you’ll take away:

• Confidence to delegate tasks rather than automatically doing everything yourself.

• The ability to identify what to delegate and match tasks to individual capabilities.

• Techniques for setting clear outcomes and checkpoints without micromanaging.

• Practical ways to build trust, develop your team’s skills and encourage ownership.

• A Delegation Ladder and personal workplace delegation plan to put into action immediately.

Module 6 – Feedback, Difficult Conversations & Conflict

Say it early. Say it well. Don’t let it fester.

Nobody enjoys an awkward conversation, particularly when it involves someone who used to be a colleague or friend. But avoiding difficult conversations rarely makes problems disappear.

Through realistic workplace scenarios and role-play, you’ll develop the confidence to give constructive feedback, address poor performance, manage conflict and challenge inappropriate behaviour fairly and professionally.

You’ll also learn how to stay calm, handle defensive reactions and recognise when a situation needs further support.

Perfect for you if…

You’ve been putting off an awkward conversation, aren’t sure how to challenge poor behaviour or worry about upsetting someone when giving feedback. Particularly useful if you’re managing former colleagues and finding it difficult to balance friendships with management responsibilities.

What you’ll take away:

• Confidence to give positive and constructive feedback that encourages improvement.

• Practical techniques for preparing for and handling difficult conversations.

• Strategies for managing defensiveness, emotional reactions and workplace conflict.

• The ability to challenge inappropriate behaviour fairly and professionally.

• A difficult-conversation preparation framework to help you address issues early rather than letting them escalate.

Module 7 – Managing Change, Problems & Priorities

When everything is urgent, nothing is.

Competing deadlines, unexpected problems, changing priorities and a team looking to you for answers. Welcome to management!

This highly interactive session explores how to prioritise workloads, make confident decisions, solve problems and lead people through change.

Using realistic workplace challenges, you’ll learn how to identify root causes rather than constantly firefighting, involve your team in finding solutions and keep things moving when plans change.

Perfect for you if…

Every day feels like firefighting, everything seems urgent or you’re constantly juggling competing demands. Ideal for managers who want to make better decisions, solve problems rather than work around them and help their teams adapt when things change.

What you’ll take away:

• Practical techniques for prioritising workloads and managing competing demands.

• Confidence to make decisions and solve everyday workplace problems.

• The ability to identify root causes rather than repeatedly firefighting.

• Strategies for involving your team in solutions and managing resistance to change.

• A practical problem-solving and prioritisation toolkit to help you manage challenges and drive continuous improvement.

Module 8 – Your Management Toolkit

The manager nobody taught you how to be.

Becoming a manager comes with responsibilities that aren’t always explained when you get the promotion.

This module brings together the essential knowledge and confidence needed to navigate everyday management challenges, from managing upwards and understanding professional boundaries to supporting wellbeing, inclusion and a positive team culture.

You’ll explore when to make decisions, when to seek support and how to continue developing your own management skills.

Perfect for you if…

You’ve stepped into management and suddenly realised there’s a lot more to the role than you expected. Perhaps you’re unsure where your responsibilities begin and end, when to involve HR, how to manage upwards or whether you’re making the right decisions.

What you’ll take away:

• Greater confidence in your role, responsibilities and decision-making authority.

• An understanding of essential people management responsibilities, including fairness, inclusion, wellbeing and confidentiality.

• Practical strategies for managing upwards, maintaining professional boundaries and knowing when to escalate issues.

• The ability to recognise your own development needs and build confidence as a manager.

• A personal management development plan with clear actions to support your continued growth.

Focus 50 – Personalised 1:1 Coaching

Because knowing what to do and actually doing it are two different things.

Training gives you the tools. Coaching helps you put them to work.

Participants completing the full New Manager Series receive a dedicated 50-minute Focus 50 coaching session, giving them the opportunity to discuss a real workplace challenge and explore how to apply their new management skills.

Whether it’s handling a difficult conversation, building confidence, managing a team member or tackling a challenging situation, the session is tailored to what matters most to the individual.

Perfect for you if…

You’ve completed your training but have a real workplace challenge you’d like help working through. Whether it’s a difficult conversation, managing a team member, building confidence or putting your new skills into practice, this dedicated session gives you time to focus on what matters most to you.

What you’ll take away:

• Dedicated time to discuss a real management challenge you’re currently facing.

• Personalised guidance to help you apply what you’ve learned in the workplace.

• Greater confidence to tackle difficult situations and make effective decisions.

• An opportunity to reflect on your management style, strengths and areas for development.

• A clear, practical action plan to help turn your learning into positive changes at work.

Flexible training to suit you

You don’t have to commit to the full series. Choose the modules that are right for you, or complete all eight to build your management skills and confidence.

Each module lasts three hours and is designed to be delivered online or in person, with practical activities, relatable workplace scenarios and tools you can use immediately.

Ready to take the next step in management?

Explore the modules, choose the training that suits you and start building the confidence to lead.